Privacy Policy

Our commitment to you is 100% - we aim to provide a service that delights you. We have set out below what you can expect from us. This Privacy Policy regulates the use by us of the information you provide when using the Luminesse.co.uk website. Your privacy is really important to us, and we understand how important it is to you. Our aim is to be as clear and open as possible about what we do and why we do it. We are committed to the online privacy of all on our users. This policy statement is designed to give a clear explanation of our data processing practices.

Consent

You signify your consent to us collecting and using this information by your use of this website. Should we elect for any reason to change our Policy, we will notify you of those changes here.

Who we share the information with, and your choices

We do not sell, distribute or lease you personal information to third parties other than our subsidiaries, affiliates, parent companies, or as required by law. We may also disclose your information to process and fulfil your order, to provide services you request, for internal business analysis purposes. We may release your personal information to our authorised direct marketing agents unless you tell us that you do not wish this to happen. This process may include sending personal information outside of the European Economic Area and, if necessary, across international borders. The data protection laws in these countries may not be as extensive as in the European Economic Area. However, we have taken appropriate steps to ensure the same level of protection for the processing carried out in these countries as within the European Economic Area. If you have not previously objected to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us. We may be obliged by law to store all of your communications and material including activity logs and we may need to disclose details of these to government or authorised officials upon request. Like many internet sites, log files are used by this website – These are used to monitor the effectiveness of our online marketing programs. These files do not link into personally identifiable information.

Security

At Luminesse.co.uk data security is one of our highest priorities, and we do our upmost to protect the data you provide. Access to all our users information is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The servers that we store personally identifiable information on are kept in a secure environment. To help us keep this information confidential you should: The website uses the latest 128 bit SSL (Secure Sockets Layer) technology to ensure that the details you provide when placing an order are kept private and secure, making shopping on our site completely safe. Our secure server encrypts your credit or debit card number details along with your personal information and converts them into bits of code that are then securely transmitted over the internet. Your browser will show you when you are in a secure environment by displaying either a locked padlock or an image of a key in the grey bar at the bottom of the page; it may also warn you when you are entering a secured environment as you go to place your order.

Cookies

A cookie is a piece of text which asks permission to be placed on your computer’s hard drive. Once you agree (or your browser agrees automatically if you have set it up in that way), your browser adds that text in a small file. A cookie helps analyse web traffic or lets website operators know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. For example, when you visit an electronic store, a cookie makes it easier to shop, by allowing you to place things into a shopping basket; the basket itself is not a cookie; the cookie is placed on your hard drive and keeps track of your basket versus others in use at the same time. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. This practice is strictly enforced. We know that people have concerns about cookies, but we believe that the benefit that you and we gain from their proper use is worthwhile. You may set up your web browser to notify you of cookie placement requests or decline cookies completely. You can delete the files that contain cookies – Those files are stored as part of your internet browser.

Links

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this Privacy Statement. Furthermore we do not endorse any products and/or services featured on any third party site. You should exercise caution and look at the privacy statement applicable to the site in question.

Notification of changes

If we decide to change our privacy policy, we will post these changes on our home page so our users are aware of what information we collect and how we use it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of email. Users will have a choice as to whether or not we use their information in this different manner.

Business Information

Luminesse is a trading name of Flexion Optical Fibre Limited a company registered in England and Wales.
Registered Office: Flexion House, Shaw Wood Business Park, Shaw Wood Way, Doncaster, South Yorkshire, DN2 5TB
Registered Number: 03358142
Copyright © 2009 Luminesse Chandelier. All Right Reserved.